Terms of service

Last updated: August 2026

Welcome to Pixie Plug. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of any products from our store. By visiting our site or placing an order, you agree to these Terms. Please read them carefully.

1. Overview

This website is operated by Pixie Plug ("we," "us," or "our"). Throughout the site, the terms "you" and "your" refer to the user or customer. By using our site or purchasing from us, you agree to be bound by these Terms, including any additional policies referenced herein, such as our Refund & Return Policy, Shipping Policy, and Privacy Policy.

2. Eligibility

By using this site and placing an order, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. You may not use our products for any illegal or unauthorized purpose.

3. Products

Our products are made to order or sourced through our fulfillment partners. We work hard to display product colors and images as accurately as possible, but we cannot guarantee that your device's screen will display colors accurately. Slight variations in color, print placement, and finish are normal and are not considered defects.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or refuse any order at our discretion.

4. Pricing and payment

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error affects your order, we will contact you before processing.

Payment is processed securely through our third-party payment providers. By placing an order, you represent that you are authorized to use the payment method provided.

5. Orders and cancellations

Once an order is placed, it enters processing quickly. Order changes or cancellations may only be possible before production begins. Please review our Refund & Return Policy for full details on cancellations, replacements, and refunds.

We reserve the right to refuse or cancel any order, including orders that appear fraudulent, are placed with an invalid payment method, or violate these Terms.

6. Shipping and delivery

Delivery timelines are estimates and are not guaranteed. Please review our Shipping Policy for processing times, delivery estimates, and information on lost or delayed packages. Pixie Plug is not responsible for delays caused by carriers, customs, or events beyond our control.

7. Returns and refunds

Because our products are made to order, returns and refunds are handled according to our Refund & Return Policy. Please read it carefully before purchasing.

8. Intellectual property

All content on this site — including the Pixie Plug name, logo, branding, product designs, text, graphics, and images — is the property of Pixie Plug and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any of our content without our prior written permission.

9. Prohibited uses

You agree not to use the site or our products to: violate any laws or regulations; infringe upon our intellectual property or that of others; transmit harmful or malicious code; harass, abuse, or harm another person; or interfere with the security or proper functioning of the site.

10. Limitation of liability

To the fullest extent permitted by law, Pixie Plug shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or your purchase of any product. Our total liability for any claim shall not exceed the amount you paid for the product in question.

Our products are provided on an "as is" and "as available" basis, without warranties of any kind, except where such warranties cannot be excluded under applicable law.

11. Changes to these Terms

We reserve the right to update or modify these Terms at any time. Changes take effect as soon as they are posted on this page. Your continued use of the site after any changes constitutes acceptance of the updated Terms.