Shipping policy

Last updated: August 2026

Thank you for shopping with Pixie Plug. Here's everything you need to know about how and when your order arrives. Because many of our items are made to order, please read the timelines below before placing your order.

Order processing time

All orders are processed within 2–5 business days. Processing means preparing, creating, and quality-checking your item before it ships. Orders are not shipped or delivered on weekends or holidays.

You'll receive a shipping confirmation email with tracking information once your order is on its way.

Delivery time

Estimated total delivery time is 7–20 business days from the date you place your order. This includes both processing and transit.

Delivery times are estimates and are not guaranteed. Once a package leaves our facility, it is in the hands of the postal carrier, and delays caused by carriers, customs, weather, or high-volume periods are outside our control.

Orders with multiple items

If your order contains more than one item, your products may ship separately and arrive on different days. If some of your order arrives before the rest, don't worry — the remaining items are on their way. You will not be charged extra for split shipments.

Shipping rates

Free standard shipping on all orders over $50 USD
A flat shipping rate of $4.99 USD applies to orders under $50 USD

Tracking your order

Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. Please allow 1–2 business days for tracking to update after you receive it.

Wrong or incomplete address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we'll reach out to arrange reshipment (additional shipping charges may apply).

Lost, delayed, or stuck packages

If your tracking shows no movement for more than 10 business days (domestic US), please contact us at support@pixieplug.shop and we'll investigate with the carrier. For full details on lost or undelivered packages, please see our Refund & Return Policy.